Premier Citronella Anti Bark Collar FAQ

Q. How does the Premier Citronella Anti-Bark Collar work? The Premier Citronella Anti-Bark Collar unit has a small microphone designed to respond to the barking sound of the dog. When the microphone picks-up a bark, the unit releases a spray of citronella in front of the dog's snout. Through conditioned reflex it discourages the dog from barking. Q. What is included in a Premier Citronella Bark Collar kit? Each kit contains: a bark sensing unit, an adjustable strap, one citronella refill can, two 6 volt alkaline batteries and detailed instructions. Q. How many sprays are there in a Citronella Bark Collar refill can? There are approximately 300 sprays in each (85 gm) refill can. Q. How many sprays are there in the Premier Citronella Anti-Bark Collar reservoir? When the reservoir is full, there are about 30-35 sprays in the reservoir. Q. Can all dogs be trained to stop barking with a Premier Citronella Bark Collar? No, not all dogs can be trained. Some mistreated or badly trained dogs that have severe behavior problems are often too settled in their ways to respond positively to any method. Q. Can the Premier Citronella Anti Bark Collar spray be harmful for my dog or family? The spray solution has been found to be extremely safe. Its ozone friendly propellant is the same inert product used in asthma pumps for humans. The citronella essence is a natural essential oil that has been used in many human, animal and environmental applications for thousands of years. Although it can cause discomfort in certain individuals with allergies to citronella, it is considered non-toxic, especially at the very low levels given off by the collar. Each spray contains less than 10% citronella. If allergies develop a scentless spray is available. Q. Can the Premier Citronella Bark Collar spray harm my dog's eyes? It should be noted that the citronella solution is buffered to minimize any discomfort should it get into the eyes. However, as with any aerosol product, the spray should not be aimed directly into the eyes. The collar, being worn on the neck, is directed at the snout. This makes it a safe distance from your dog's eyes since the spray dissipates very quickly. Q. Can my pet become accustomed to the Citronella Bark Collar spray? While this is possible, it has only been found to occur in a few cases. When using positive reinforcement as part of the training, the likelihood of this happening is less. Q. How large is the Premier Citronella Bark Collar? The device weighs 2.14 oz. and is 1.9 x 1.3 x 1.4 inches Q. Is my dog too small or too large to use the Premier Citronella Bark Collar? The spray receiver can be used for any breed of dogs that weighs 6 lbs. or more and is at least 6 months old. Q. Does the Premier Citronella Bark Collar product come with a warranty? All Premier Citronella Bark Collars come with a one year warranty on parts and labor for any defect provided the warranty card is completed and returned at the time of purchase. Q. Will someone be there to assist me with any questions regarding the Premier Citronella Bark Collar? Premier's Customer Service department is available Monday through Friday 8:00 a.m. to 5:00 p.m. E.S.T toll free 800-933-5595. NOTE: Premier Company does not provide behavioral training and highly recommends the use of a local professional to assist with training needs.